When you're done shopping, click "Checkout" to place your order. All of the items in your shopping bag appear in your order during checkout. If you don't want to order all of the items, simply edit your shopping bag. During checkout, you may check out as a guest, or register for your future convenience. When you register, you get access to all of your order history and you can manage your contact information.

Once you've placed your order, you'll receive an e-mail within approximately 24 hours. We will send you another e-mail to notify you when your order has been shipped and that we've charged your credit card.

If you'd like to cancel or change your order, please call (850) 325-6411 as soon as possible. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.

You may use the following payment options:

• American Express
• Discover
• MasterCard
• Visa
• 
  

  We also accept payment by check or money order. You may select this option during checkout. If you pay by check or money order item(s) will ship after your payment has cleared.

You will receive your order in four to seven business days from the date your order was placed. If you need your order expedited, please e-mail sales@life-timesolutions.com or call us at (850) 325-6411.

Packages can be sent to the same address as your billing address or to another address. Shipping addresses can be selected on the "shipping address" page during checkout. If you've registered with us, you can select an address from your account. Just sign in to your account before proceeding to checkout.

You may return most unused items within 30 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of 15 percent. No returns will be accepted after 30 days. We will credit you in the same manner as your original payment within 10 days of receiving the returned item.

The following items may not be returned:
Personal care items

Special Note: Lift chairs have a 15 day return policy and a strictly enforced 15% restocking fee unless item is damaged in shipping.

Ship authorized returns to the following address:
Life-TimeSOLUTIONS
attn: RETURNS
2510 Miccosukee Road - Suite 110
Tallahassee, FL 32308

For questions regarding our return policy please contact us at returns@life-timesolutions.com or (850) 325-6411.

Your Information

We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, age, personal interests, etc., when you visit our Web site or store, place an order online or by phone, make an in-store purchase, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online or by phone and in our stores.

Use of Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

From time to time, Life-TimeSOLUTIONS may send you exciting product announcements, special shopping events, and other related e-mail. If you wish to unsubscribe, just let us know and we’ll gladly take you off the list. Life-TimeSOLUTIONS will never sell, trade or give away your information to other companies.

Cookies

Our websites use "cookies", which are small data files that are stored on your computer when you visit a website.

Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience.

For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our website, track your orders, and monitor and maintain information about your use of our websites.

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our websites.

Information Security

We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

When you enter your personal information on our websites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active.

If for any reason you cannot access the secure server, or if you're not quite comfortable shopping online at any of our websites, please feel free to place your order with us by telephone at the number listed in the section entitled, "How do I contact you?", below. Customer Services representatives at each of our brands are available 24 hours a day, seven days a week, and will be happy to assist you.

Life-TimeSOLUTIONS
2510 Miccosukee Road - Suite 110
Tallahassee, FL 32308
phone (850) 325-6411
fax (850) 325-6412
info@life-timesolutions.com